COVID Update

What we are doing in The Rhiw to keep you safe

We want your shopping experience to be safe and stress-free, so we’ve put in place a host of measures that we think will help.

Wear a face covering

Following Welsh Government guidance, you MUST wear a face covering everywhere in The Rhiw unless you are exempt.

You must wear a face covering in shops, and in the indoor parts of the centre too. Please plan ahead and bring a suitable face covering with you.

It is mandatory to wear a face covering in shops and individual retailers will have their own policies on how to ensure compliance. In the mall areas, you are also required to wear a face covering and if you are not wearing one, you may be asked to do so – we do appreciate that there are reasons for exemption. 


Your safety is our number one priority, so we have rolled out lots of new centre signage to help you keep a safe distance from others while shopping.


Busier times may result in the need to queue. A queuing system will be introduced for entry to the centre should capacity be reached. If you are required to queue for a certain shop, please follow the instructions of the store staff member and queue on the painted queue markers placed outside each store

A Safe and cleansed environment

We have installed hand sanitiser stations, and our  cleaning teams are working harder than ever to help make The Rhiw a safe place for everybody. 

Our core opening hours remain the same as usual, but individual store opening hours are subject to change so please check ahead. Some shops may not be open. 

Some of our stores may only be accepting card payments; please check with them directly.